If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.
Set up your security questions from the Security info page Depending on your organization's settings, you might be able to choose and answer a few security questions as one of your security info methods.
You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox). If you do need to replace your security information, make sure you add new information first. If you request removal of all security information in your account, the account is put into a restricted state for 30-days. Your information doesn't actually ...
Change a Microsoft account password If you know the current password for your Microsoft account, you can create a new password by signing at account.microsoft.com Sign in Tip: If you are already signed in, go to Security then select the Change Password link at the top of the page. Enter your new password. Tip: For additional security, select the optional checkbox which prompts you to update ...
Under Additional security and Two-step verification choose Turn on or Turn off. Follow the instructions shown on the screen. Note: As part of setting up this account, you'll be given a QR code to scan with your device; this is one way we ensure you are in physical possession of the device you are installing the Authenticator app to.
Set up phone calls from the Security info page Depending on your organization's settings, you might be able to use phone calls as one of your security info methods. Note: If you want to receive a text message instead of a phone call, follow the steps in the Set up security info to use text messaging article.
If you have previously added security information (a way to prove it's you when you sign in), read forgotten your Microsoft account username.