Route Returns helps brands reduce refunds and recover margin with optimized exchange flows, intelligent routing, and robust analytics.
Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking.
Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase. Keep shoppers engaged with your brand—not UPS or FedEx—while driving additional revenue through embedded product recommendations.
How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with ...
Route's package protection is licensed in all 50 states, meeting compliance and regulatory standards to protect your customers and your reputation.
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Route is an order tracking and package protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s y...
Route displays all your online orders in a central, visual tracking app. We use the shipping and tracking information you receive at the time of your purchase to display: Where your purchases are When they're expected to arrive How to report an order issue in the event that your Route protected package is lost, stolen, or damaged.
Route’s branded tracking keeps shoppers informed, reduces support tickets, and turns anticipation into a new revenue channel.
Total claims Route has approved for a refund, reorder or reimbursement within your selected date range.